Terms of Service

Effective September 4, 2026. These Terms of Service (these "Terms") are a binding agreement between you and Neal Hannon, doing business as StoryVue ("StoryVue," "we," "us," or "our"), and govern your access to and use of the StoryVue websites, applications, and related services (collectively, the "Service").

PLEASE READ THESE TERMS CAREFULLY. SECTION 15 CONTAINS A BINDING INDIVIDUAL ARBITRATION PROVISION AND A CLASS ACTION WAIVER. THEY AFFECT HOW DISPUTES BETWEEN YOU AND STORYVUE ARE RESOLVED, INCLUDING BY REQUIRING THAT DISPUTES BE ARBITRATED ON AN INDIVIDUAL BASIS RATHER THAN DECIDED BY A JUDGE OR JURY OR BROUGHT AS A CLASS ACTION. SECTION 15 ALSO EXPLAINS HOW TO OPT OUT.

By creating an account, or by accessing or using the Service, you accept and agree to be bound by these Terms and by the Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

You must be at least 13 years of age (or the minimum age of digital consent in your jurisdiction, if higher) to use the Service. If you are under the age of majority where you live, you may use the Service only with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent and warrant that you meet these requirements and that you have the legal capacity to enter into this agreement.

The Service provides web-based tools for planning and writing fiction, including story, plot, and scene canvases, a master timeline, relationship and state tracking, image galleries, a manuscript editor, export features, and cloud storage and synchronization. The features and limits of each plan (free and paid) are those described on the Service at the time of purchase or use.

The Service is under active development. We may add, modify, or remove features at any time. We do not warrant that any particular feature will remain available. If we discontinue the Service in its entirety, we will use commercially reasonable efforts to provide advance notice and a reasonable period during which you may export your Content.

You must provide a valid email address to register. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to notify us promptly at contact@storyvue.app of any suspected unauthorized use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

Accounts are personal to you. You may not sell, transfer, or share your account, and you may not create multiple accounts to obtain additional free trials or to evade plan limits or enforcement actions.

(a) Free plan. The Free plan is provided at no charge and does not expire. Its features and limits are described on the Service and may change in accordance with Section 3.

(b) Free trial. Each account is eligible for one (1) free 7-day trial of the World Builder plan. No payment method is required, and no charge is made. When the trial ends, the account reverts to the Free plan automatically. Content created during the trial is not deleted; features beyond the Free plan's limits become read-only or unavailable as described on the Service.

(c) Paid subscriptions. Paid plans are billed in advance on a recurring basis (monthly or yearly, whichever billing interval you select at the point of purchase), at the price displayed at the point of purchase, plus applicable taxes. Payments are processed by our third-party payment processor (currently Stripe); we do not receive or store full payment card numbers. By subscribing, you authorize recurring charges to your payment method until you cancel.

(d) Automatic renewal and cancellation. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD UNTIL YOU CANCEL. You may cancel at any time through Manage billing on the Dashboard; cancellation takes effect at the end of the then-current billing period, and you retain paid features until then. Except where required by applicable law, payments are non-refundable and we do not provide refunds or credits for partial billing periods. We consider refund requests on a case-by-case basis as a matter of discretion; to make one, or if you believe a charge was made in error, email support@storyvue.app.

(e) Price changes. We may change subscription prices with at least thirty (30) days' advance notice by email or in the app. Changes apply from your next billing period. If you do not agree to a price change, cancel before it takes effect.

(f) Failed payments and downgrades. If a renewal payment fails, we may, after notice and a reasonable opportunity to update your payment method, downgrade the account to the Free plan. Downgrading (for any reason) does not delete your Content; features beyond the applicable plan's limits become read-only or unavailable as described on the Service.

(g) Withdrawal rights. If you reside in a jurisdiction that grants a statutory right of withdrawal for digital services, you request that the Service begin immediately upon purchase and acknowledge that, to the extent permitted by law, you thereby lose the right of withdrawal once performance has begun.

(h) Referral credit. We may offer account credit for referring new customers, on the terms described on the Service. Referral credit is a discount applied automatically against future StoryVue invoices on the account that earned it. It has no cash value, is not redeemable for money, and is not transferable to another account or person; it is not a rebate, refund, security, or negotiable instrument, and it expires with the account. Credit is earned only when a referred customer completes a first paid subscription charge, and unused credit is forfeited if the account is closed. We may cap, withhold, reverse, or void credit, and suspend participation, where we reasonably determine a referral was not genuine, including self-referral, duplicate or automated account creation, and referrals whose underlying charge is refunded, reversed, or charged back. We may change or end the referral programme at any time; credit already applied to an invoice is not affected.

"Content" means everything you create, upload, or store in the Service, including stories, characters, timelines, manuscripts, notes, images, fonts you upload, and the earlier versions of your Content that the Service keeps for you. Content does not include Bundled Game Content (Section 7), even where you have copied it into your projects. As between you and StoryVue, you retain all right, title, and interest in and to your Content. These Terms do not grant us any ownership of your Content.

Solely to the extent necessary to operate, secure, and provide the Service to you, you grant StoryVue a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and create technical copies and derivatives of your Content (such as backups and image thumbnails). This license is for the purpose of providing the Service only. It terminates when the applicable Content is removed from the Service or when your account is deleted, except that copies may persist in routine backups until those backups expire in the ordinary course. A deleted story remains recoverable by you for seven days before it is removed; earlier versions of your Content are kept for the retention period you choose in the Service, or until you delete them.

We do not sell your Content, use it for advertising, or use it to train artificial-intelligence or machine-learning models. We access the substance of your Content only (i) with your permission, such as when you request support; (ii) as required by law or legal process; or (iii) as reasonably necessary to investigate suspected violations of these Terms or to protect the Service and its users.

You are solely responsible for your Content. You represent and warrant that you own or have all rights necessary to store your Content in the Service, and that your Content does not infringe or misappropriate the intellectual property or other rights of any third party or violate any applicable law.

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

The Service, including its software, design, text, graphics, logos, and trademarks (but excluding your Content), is owned by StoryVue or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal use. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, or create derivative works of the Service, and you may not reverse engineer or attempt to extract the source code of the Service except to the extent applicable law expressly permits.

Bundled Game Content. The Service includes openly licensed game reference material published by third parties ("Bundled Game Content"), currently material from the System Reference Document 5.2.1 and the System Reference Document 5.1, each by Wizards of the Coast LLC and each licensed under the Creative Commons Attribution 4.0 International License. Bundled Game Content is owned by its publishers, not by StoryVue and not by you, and is provided to you under the terms of its open license rather than under the license grant above.

The Service displays the attributions its open licenses require in the surfaces and exports where Bundled Game Content appears. If you republish material that contains Bundled Game Content, complying with that license, including its attribution requirements, is your responsibility. StoryVue is not affiliated with, endorsed by, or sponsored by Wizards of the Coast LLC or any other publisher of Bundled Game Content.

You agree that you will not, and will not attempt to:

• use the Service in violation of any applicable law or regulation;
• access or attempt to access another user's account or data, or probe, scan, or test the vulnerability of the Service or circumvent any security or authentication measure;
• interfere with or disrupt the Service or its infrastructure, including by transmitting malware, viruses, or any code of a destructive nature, or by imposing an unreasonable load on the Service;
• use the Service to store or distribute content that is unlawful, or that infringes or misappropriates the rights of others;
• use automated means (scraping, crawling, bulk access) to access the Service other than through interfaces we provide;
• resell, sublicense, or make the Service available to third parties as a service bureau or otherwise;
• misrepresent your affiliation with any person or entity, or circumvent plan limits, fees, or enforcement actions.

We may investigate suspected violations and may remove content, suspend, or terminate accounts as described in Section 11.

We respond to notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (DMCA). If you believe material on the Service infringes your copyright, send a notice to contact@storyvue.app including: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and its location; (iii) your contact information; (iv) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (v) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act for the owner; and (vi) your physical or electronic signature. We may remove or disable access to the identified material and will terminate the accounts of repeat infringers in appropriate circumstances.

The Service is operated using third-party infrastructure and payment providers (currently Supabase for database, authentication, and file storage; Cloudflare for site delivery; and Stripe for payment processing). Your use of payment processing is also subject to the processor's applicable terms. We are not responsible for third-party services or websites that we do not control, and a link or integration does not imply endorsement.

By you. You may stop using the Service at any time. You can delete individual stories from the Dashboard, and you can request deletion of your entire account and its data by contacting us at contact@storyvue.app. A story you delete waits in the Dashboard’s Trash for seven days, during which you can restore it; after that it is removed permanently, together with its images and version history. Export anything you want to keep before then. Account deletion is permanent.

By us. We may suspend or terminate your access to the Service, or remove Content, if we reasonably believe you have violated these Terms or applicable law, or where necessary to protect the Service, its users, or third parties. Where practicable, we will provide notice and an opportunity to export your Content before termination, except in cases of serious or repeated violations, unlawful activity, or risk of harm.

Upon termination, your license to use the Service ends. Sections that by their nature should survive termination (including Sections 6 (license as applied to backup expiry), 7, 12, 13, 14, 15, 16, and 18) survive.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. STORYVUE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. STORYVUE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF DATA LOSS, OR THAT DEFECTS WILL BE CORRECTED. YOU ARE RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUPS OF YOUR CONTENT USING THE EXPORT FEATURES PROVIDED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL STORYVUE OR ITS OPERATOR, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE TOTAL AGGREGATE LIABILITY OF STORYVUE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO STORYVUE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) FIFTY U.S. DOLLARS (US$50). THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU; IN THAT CASE, THEY APPLY TO THE MAXIMUM EXTENT PERMITTED.

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless StoryVue and its operator from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your Content; (ii) your use of the Service in violation of these Terms or applicable law; or (iii) your violation of any third-party right. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND STORYVUE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

(a) Informal resolution first. Before filing a claim, either party must first send the other a written notice of dispute describing the claim and the relief sought (to us: at contact@storyvue.app; to you: at the email address on your account). The parties will attempt in good faith to resolve the dispute informally for sixty (60) days after the notice is received. If it is not resolved, either party may proceed as set out below.

(b) Agreement to arbitrate. You and StoryVue agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved exclusively by final and binding arbitration on an individual basis, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

(c) Exceptions. Either party may (i) bring an individual claim in small-claims court if it qualifies, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights or unauthorized access to the Service.

(d) Procedure. Arbitration will be conducted by a single arbitrator, in English. For claims of US$10,000 or less, you may choose whether the arbitration proceeds on the basis of documents only, by telephone or video, or in person. Any in-person arbitration will take place in the county where you reside or another mutually agreed location. Payment of filing, administration, and arbitrator fees will be governed by the AAA's rules.

(e) Class action waiver. YOU AND STORYVUE EACH AGREE THAT DISPUTES MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a particular Dispute, then that Dispute (and only that Dispute) shall proceed in court under Section 16 rather than in arbitration.

(f) 30-day opt-out. You may opt out of this arbitration agreement and class action waiver by emailing contact@storyvue.app within thirty (30) days of first accepting these Terms, stating your account email and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

(g) Severability. Except as stated in subsection (e), if any part of this Section 15 is found unenforceable, the remainder remains in effect.

These Terms and any Dispute are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to Section 15, any Dispute that is not subject to arbitration shall be brought exclusively in the state or federal courts located in California, and you and StoryVue each consent to personal jurisdiction and venue there. The Service is operated from the United States; if you use it from elsewhere, you are responsible for compliance with your local laws.

We may modify these Terms from time to time. If a change is material, we will provide reasonable advance notice in the app or by email before it takes effect. The effective date above reflects the current version. Changes are not retroactive. Your continued use of the Service after a change takes effect constitutes acceptance of the modified Terms; if you do not agree, stop using the Service and, if applicable, cancel your subscription before the change takes effect.

These Terms, together with the Privacy Policy, are the entire agreement between you and StoryVue regarding the Service and supersede any prior agreements on that subject. If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, and these Terms will bind and inure to the benefit of permitted successors and assigns. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control. We may provide notices to you by email to your account address or through the Service. There are no third-party beneficiaries of these Terms.

Questions about these Terms: Neal Hannon, doing business as StoryVue, contact@storyvue.app. Billing, cancellation, and refund requests: support@storyvue.app.